New Way Moving Services

This place is TERRIBLE! I gave them a month and a half notice on the date I wanted to have my car delivered, and when the time came, I couldn’t get ahold of anyone or they kept giving me the run around. I finally went with a different company, they kept my ENTIRE deposit, and never returned my phone calls afterwards. Once I got my car back, I noticed the entire back seat (which had brand new shoes, and other personal belongings) was missing! This company is scam! I lost over $500 between the deposit and my stolen items. They are terrible people anda terrible business!

Service cost: $380

Please see the attached pictures of damage and the state of my house hold, Boxes were open, wet and hard ice cloths, all cloths were muddy and spoiled, also they didn't help in unpacking, just dumped these shit in friday night and left and I took whole night to clear the home to sleep as the driver were not with good attitude, as if they owe me for something. They even damaged my TV stand my couch which can been seen in the pictures.

3/22 following up on the same until I get my money refunded, I need my refund asap. I cannot let it go as I put lot of efforts to clean the six month trash which is delivered in my home, I will post the pictures how it was when they delivered my house holds.

These guys ate my money by saying refund and now they don’t answer my call nor my email

Attached is the proof. Also they have damaged all my house holds, and all box and cloths and my electronic items were so wet and smell that it took more than a week to clean them but still these guys don’t value the customers. Very worst ever customer service I ever saw in my life.

02/21/2020 follow up

When are you delivering my house hold. My house hold is with you guys since Aug2019, it’s been 6 months now, I hope my house holds are in good shape and not spoiled.

02/18/2020 follow up

When are you delivering my house hold.

02/13/2020

When are you delivering my house hold after 6 months of hold in a seized truck when it’s actually in moving truck from Chicago to Minneapolis it’s been 11days now and I don’t see any updates and no one is responding to my call or message.

Hope to see my house hold soon in good condition after 6month of cold winter in a sized truck. Please give the updates or please anyone suggest me how to deal with these moving company.

I think through the review is the only way to communicate with this company.

Move size: 2 Bedroom Home Service cost: $2500

Don't get fulled by the positive reviews.. Here is how the scam works:

1. You get a reasonably priced quote for the dates you want your automobile to be transported. ("The Bait")

2. You are asked to send in a deposit so that 'someone' can start working on your project, and due to Covit you should do that through Zelle to this phone number (954.600.0060). All the while a nice sales rep without a last name is making you feel safe about your choice. (In my case, Jacob, who disappeared, and later Rosa)

3. Once they pocket the deposit "The Switch". You receive a contract that basically tells you that the date range is relative and may change AND that the PRICE is an estimate and might change as well.

If you love being scammed and cheated this is the company to work with.

Not only they failed to find a transport vehicle within the allotted window 9/5/2020-9/9/2020, they failed to communicate that fact until 9/18/2020, while stringing me along that they were working on it but then finally told me that their original $675 quote was now $1000+.

When I asked for, at least, my deposit back, they ghosted me with the following lame excuses:

A) leave a voicemail and someone will return your call

B) there is no one to escalate your call to

C) no manager, no owner, no one responsible

Oct 5th 2020 - after numerous calls, texts, voicemails, and emails the scammers are still in hiding.

Service cost: $675

I called because one hour before my car was to be picked up I was sent a pick up price $175 higher than the salesman quoted me for my one car 2 weeks ago at $800. The representative Amanda was nasty and rude and cursed at me and told me she was going to keep my down payment from Cash app and cancel my pickup and block my number. As I kept calling back to speak to a supervisor she continued to answer and yell at me and hang up. Definitely the worst customer service experience in my 42 years of life.

Service cost: $975

BEWARE. This is the WORST company. They are scammers. They are liars. They made my move the most stressful it could have ever been and have breached every assurance they made. Be aware that the contract you sign with your quoted "estimates" will be a fraction of what you actually pay. I was made to pay nearly double for my vehicle to be shipped, and double for my household belongings. They do not answer the phone or return calls. In fact, they will send you to VM to avoid your calls and not do their basic job duties. My vehicle arrived nearly 2 weeks late. My household belongings arrived several weeks late and everything was damaged or stolen: 2 shattered TVs, my designer bags and other boxes gone, all of my furniture is damaged and broken. Thousands of dollars worth of damage after paying over $5k for a move that this company claimed would be SAFE. The moving company New Way hired was illegitimate. The unloader told me the truck they were using was stolen and not paid for, he told me he hadn't been paid in over a month and was worried, he had no dolly to unload, and was by himself to unload an entire truck (while the moving company scrambled to find another person off CRAIGSLIST to help this poor unpaid worker), and was by himself to unload the truck. Following the delivery of my shattered and broken goods, I have contacted New Way for OVER A MONTH to get help. They have ignored my calls, sent me to VM over and over again, promised they would send me information to file a claim and nothing. I finally got a very rude representative on the phone today who does not know how to allow someone to speak, who ended up claiming I swore at her and she hung up in my face (I didn't swear, apparently the word "should not" suddenly is a swear word). These people are insanely unprofessional. Please stay away so you do not end up out $10k worth of payments and damage for NOTHING, and having to pursue other legal means. This company should be SHUT DOWN.

Move size: 1 Bedroom Home Service cost: $5000